Although we hope that you are 100% satisfied with everything you purchase at Diaper Lab, we understand that sometimes an item will need to be returned or exchanged. Except as noted otherwise, Diaper Lab accepts the return or exchange of unused, unwashed, and unworn items, still new with tags, for a refund of purchase price within 14 days of original sale, or within 90 days for store credit. Clearance items or items that come from our gently used and buy back section are final sale at time of purchase and not accepted for return or exchange.
In the event of a defect in quality or workmanship, please contact us for assistance. Be certain to follow vendor care recommendations as workmanship issues will not be considered for items that have received improper care.
To return or exchange an item that meets the above criteria:
Come by during our regular business hours with the item and receipt, and we'd be happy to take a look at it with you to resolve the issue.
- Via USPS/FedEx/UPS
You may send items for return or exchange to us at:
200 Elm Street North
Cambridge, MA 02140
Please include a copy of your receipt, and a note with your name, phone number or email, date of purchase, and description of issue, as well as desired solution. If an exchange is requested, please detail the item you would like instead. If it is easier, please feel free to email or call us with this information and give us a heads up to expect your item. We are not responsible for misdirected mail or lost packages.